Examples Of Customer Care. They could have just apologized to the parent. The big idea: Be ready to say "yes" to your customers, regardless of the request.
For example, the customer leaves a feedback message asking for an additional service that upper management have no immediate plans to add. Discuss it and ask employees to give examples of how it can be used. They include companies that shuffle customers from agent to agent without solving the problem The good news, however, is that there are plenty of examples of good customer service, too.
As with everything, these examples should be examined.
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Customer care — whether that means selling shoes or fixing servers — is an intrinsically rewarding profession. This was a prime example of customer care. How do you deliver excellent customer service?